Help with Venueward.
For help with the web app, account access or your information, contact mohammed.j.islam95@gmail.com.
This is the working staff app. Entries you save become real business records. Record only work that has actually been done, and follow your venue's usual process if the app is unavailable.
Getting started
Open the staff app link and sign in with your own Venueward account. Use your existing business membership; installing or opening the app does not grant access to a venue.
If your manager provides an invitation, open it and register or sign in with the email address it was issued to. Your manager handles venue membership, roles and shift approval. You can add the page to your phone's home screen using your browser's share or menu options. Keep the original staff link for future access.
Your phone
Keep me signed in remembers your account on a phone you control. Venue permissions and approved-shift requirements still apply each time you use the app. Sign out if you lend the device to someone else.
Shared phones and tablets
Use shared-device mode on a device other people use. Sign out or lock the app when you finish, and never share your password, sign-in code or manager PIN. Keep personal-device sign-in enabled only on a device you control.
Saving checks and other records
Stay connected to the internet while using Venueward. Wait for confirmation that a save succeeded. If the connection fails, check the record before trying again to avoid duplicate entries.
Refresh the app when you return to it. The browser pilot has no offline mode or phone push alerts, so check the app for the latest assigned work, rota and review status.
Report a problem
Email a short description, your business name, sign-in email, device/browser and roughly when the issue happened. Explain what you expected and what happened instead. Hide other people's details in screenshots.
Do not email passwords, verification codes, recovery secrets, full CVs, medical records or payment-card details.
Your information and account
For an account-deletion or other privacy request during the web pilot, email mohammed.j.islam95@gmail.com. You do not need access to the app to contact us. We will verify your identity, review any necessary business records with the relevant business and confirm the action taken.
Our privacy notice explains how information is used, retained and handled when you make a request.
Guest and booking enquiries
Contact the restaurant directly for booking changes, deposits or service complaints. Venueward support handles problems with the software.